At the present time on the world scene there is a strong differentiation of levels of development of the various countries. One of the determining factors influencing on the quality of people’s life, on the territorial competitiveness is a state service. For this reason in the article it was presented a system analysis of state services in Russia, Canada, the USA, the UK, France and Germany. On the basis of this analysis it was revealed the positive trends in the development of this institution and placed emphasis on the aspects demanding improvement.